Desktop Support Engineer
· Provide phone and deskside support to end users across the site and remote users
· User support on Windows desktop, Office 365 apps, Sharepoint and iOS platform
· User management in Active Directory
· Ticket management in ServiceNow platform
· Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance
· Actively communicate with 2nd/3rd level support teams
· Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
· Perform hardware and software setup, configuration, and testing per current standards and approved procedures
· Help creating and maintaining IT knowledge base in order to cutting ticket closing time
· Installation, maintenance and support of IT equipment
· Asset and Inventory management
· Help users facing issues with Mobile Devices
· Shipment and tracking of hardware to remote users
