IT Specialist
· User support on Windows operating system/Blackberry devices for both onsite user and remote user
· Troubleshoot problems and advise on the appropriate action
· Performing hardware and software setup, configuration, and testing
· Diagnose and resolve technical hardware and software issues
· Managing Windows Server 2000/2003 Active Directory environment
· Managing DNS, Group Policy, DHCP, FTP, WINS, Terminal Server, Internet Information Services 6 services
· Managing Exchange Server 2003
· Managing BlackBerry Enterprise Server and Blackberry users phones
· Managing network infrastructure (router, switch, firewall)
· Managing company VOIP PBX with Swyxware 5/6 software
· Managing company web site content management system
