Help Desk Support Specialist for Irideos telecom company
· 1° tier support for data and voice line (FTTC – FTTH – SHDSL)
· Internet services
· Voip services
· Hosting
· Housing
· Unified messaging (SMS – Fax to mail)
· Internet domain
· Incident management with Remedy software
· Analysis and distribution of incident at 2° tier
· Troubleshooting networking issues on Cisco/Fritzbox/Zyxel devices
