Simone Gioia
“Dedicated IT Support professional with 10+ years of experience providing help desk support while maintaining an addiction to learning networking technologies. Strong knowledge within Windows operating systems, computer hardware, peripherals, networking and Cisco device.”
IT Support Services
As a Desktop Support Engineer, I had the responsibility to provide troubleshooting for hardware and software issues, connecting with users over email and phone calls.
I am serving as the first point of contact for the customer seeking assistance for IT-related issues.
Continuous Learning
I am addicted to learning and growing in the field of networking technologies. I stay updated with the latest advancements and trends in the industry.